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Frequently Asked Questions
Quick answers about shipping, orders and returns.
Shipping & delivery
How long does delivery take?
Orders typically arrive in 7-14 days within the USA and 14-21 days worldwide. Exact times vary by location, and items in one order can ship from different warehouses.
Is shipping free?
Yes, on orders of $75 or more.
Will my order arrive in one package?
Not always. Items in the same order can ship from different places, so they may arrive separately.
How do I track my order?
Once your order ships you will receive a tracking number by email, and you can also use our Track Order page. Tracking is not real time, and it is normal for the status to skip a few days between scans.
Orders & returns
What is your return policy?
You have 30 days to return an item. It must be unused, in the condition you received it and in its original packaging, and we need a receipt or proof of purchase. See our refund policy for the full terms.
Our products
Can I buy more than one item in a single order?
Yes. On many product pages the bundle builder lets you tick extra pieces and add them all to your cart in one click.
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